Frequently Asked Questions
Q: Why choose Jitterbug Party Rentals?
A: Jitterbug Party Rentals is North Georgia's premier inflatable rental company. Offering safe, clean and affordable entertainment for all. We're party experts and enjoy providing fun for the whole group. Our crew has done hundreds of parties and events, and we can't wait to do yours! Our staff is professional, courteous and trained. Our equipment is clean and inspected before each use.
Q: Are you licensed and insured?
A: Rest assured we are licensed and insured.
Q: Why should I consider Jitterbug Party Rentals?
A: Whether it’s a backyard party or larger event like a festival, holiday event, community, school, or church event. Jitterbug Party Rentals is ready for every occasion.
Our Team of Event Staff would love to assist in making your event memorable for years to come! They are trained in bounce house safety and know how to keep the kids engaged and having fun! Reserve them early for your events, the earlier, the better! Go to the "Concession" category, select "Event Staff" at bottom of the page.
Requirement: If you are holding an event, and have added several inflatables, but did not include Event Staff, we will add Event Staff (and associated cost) to your booking when the event has two (2) or more inflatables. Our ratio is 1 Event Staff per unit. We have run many events, and from experience, know you will feel relieved knowing our trained and knowledgeable staff are onsite with their experience in the operation and maintaining safety for the kids using the inflatables. Let us handle the inflatables - it's more involved than meets the eye! This will give you peace of mind and let you place your staff or volunteers around the event where they are most needed.
Q: When should I make a reservation?
For your convenience, the best way to reserve your inflatable is through our website www.jitterbuginflatables.com. The earlier your reservation goes in, the more likely you will get the inflatable of your choice for the day and time you want.
If you are planning a large school, church or annual festivalor holiday event, we would appreciate booking to happen 4-6 weeks in advance; the more time you give us notice, the better selection you will have and we can get our Event Staff scheduled and ready to help make your event the best!
Q: Does the price include set up and delivery?
A: Yes, for all orders $100.00 or more, delivery and set up is included for orders within 30 miles of our warehouse in Dahlonega. There is a delivery fee for orders under $100 - please call our office for a quote on travel fees. Additional fees may apply for areas farther out than 30 miles. Remember prices do not include sales tax.
Q: Do you deliver to other cities?
A: Yes, but once again, please be aware that due to rising gas prices and the possible need for an extra truck and labor, travel fees can be quite high. Please call our office for a quote.
Q: Cities/counties we typically deliver to:
A. Cities --
Alto, Big Canoe, Blairsville, Clarksville, Clayton, Cleveland, Clermont, Cornelia, Cumming, Dahlonega, Dawsonville, Ellijay, Flowery Branch, Gainesville, Gillsville, Hiawasee, Johns Creek, Lakemont, Lawrenceville, Lula, Marble, Mount Airy, Maysville, Oakwood, Sautee, Sugar Hill, Talking Rock, Tiger, and many others -- If you don't see your city listed, call our office to see if we service your area.
B. Counties --
Banks, Barrow, Bartow, Butts, Carroll, Cherokee, Cobb (north end), Coweta, Dawson, Douglas, Fannin, Fayette, Forsyth (Cumming), northern end of Fulton, Gilmer, Gordon, Habersham, Hall, Harralson, Lumpkin, Madison, Murray, Newton, Paulding, Pickens, Polk, Rabun, Rockdale, Spaulding, Stephens, Towns, Union, White -- if you don't see your county listed, call our office to see if we service your area.
Q: Does the standard 6-hour rental time include your set up time?
A: No. We arrive early (1-3 hours before your event) to set up so you get the entire rental time to play. Please make sure someone is available when we arrive to pay for the equipment, show us location for the set-up, where the outlets are, etc. We cannot unload the equipment if no one is at the site to pay for the items.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally, we arrive 1-3 hours before the rental time begins, so please make sure someone is available during the 1-3 hour window at the event location. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the day before to confirm that someone will be at the party location.
Q: We've rented some really dirty jumps from other companies in the past. Are your jumps that dirty?
A: No. The bounce houses should be clean when you get them. Jitterbug Rarty Rentals cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50ft of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: Yes, with proper permitting we can set up in parks. The customer is responsible for securing permission and permits for rental equipment placed in parks or other public locations. Proof of insurance may be required by the park, and should be requested at least 5 business days prior to the event.
Electricity: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators with enough power to run our bounce houses or slides at reasonable cost. If we get to the park and there is electricity, we will remove the generator from the invoice.
Note: Jitterbug reserves the right to add Event Staff to your invoice when the event has two (2) or more inflatables. This is so we have Jitterbug staff onsite during your event to ensure operation of the unit and safety for kids using the inflatables. Let us handle the inflatables - it's more involved than meets the eye! This will give you peace of mind and let you place your staff/volunteers around the event where they are most needed.
Q: What payments do you take?
A: We accept exact cash, business checks, Visa, MasterCard, Discover and American Express. For safety reasons our crew members do not carry cash.
Q: What if we need to cancel?
A: If, on the day of your rental, rain, lightening, thunder, high winds or other inclement weather is predicted, you will be given the option to cancel your rental or reschedule at no cost.
Once the equipment has left our warehouse early morning, there are no refunds.
Cancellations can be made up to 7 days prior to an event without penalty.
Q: Do you require a deposit?
A: No, you keep your word and we'll keep ours. You may cancel your order up to the day before the event; once we've left the warehouse for delivery, payment in full will be expected. We can reschedule your delivery (raincheck) if your event is rained out prior to setup.
Q: How big are the bounce houses?
A: Most of our bounce houses/jumps (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each bounce house (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Bounce houses need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the bounce house. The sizes listed with each bounce house include the space needed for stakes etc.
If you have stairs, a tiered backyard, or an alley with AC/heating unit to get through to get to desired set-up location, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each bounce house. Also, make sure you have at least a 4' access to the area where it will be set up. The bounce houses can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. If staking is not possible, weights will be required instead of stakes. Location set-up and surface conditions are the responsibility of the customer, and must be clarified on the booking form when placing a reservation. Once the location has been decided, we will not modify it once en route to the event.
Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: What about underground sprinklers, cabling, and/or utilities?
Jitterbug Party Rentals IS NOT responsible for damage to underground sprinklers, cabling and/or utilities.
It is the customer's responsibility to know the location of their underground utilities, cabling, and/or underground sprinkler system. If you do not know their location, you may call 811 for information regarding utility locations; this should be done 48-72 hours before your event date. If you know the location of your underground utilities and sprinkler system, put out small orange flags to mark them so that our crew know not to stake in that area.
Q: Can the inflatables be set-up indoors?
A: Yes, units can be set up inside or out! You will need to have a ceiling clearance height of about 18’-22’ to allow for most inflatables. Units cannot be set up near hot lights, fire prevention equipment, air conditioning vents, or any fire hazard. Most gyms, event halls, churches, malls, or locations should have suitable space.
Q: What should I do if I lose power or have another problem?
A: Immediately call us at 678-948-JUMP (5867) with any concerns regarding personnel or equipment. In case of a emergency, dial 911.
Power failure is the primary source of inflatable failures. Should the blowers provided to you stop working, immediately remove any kids playing in or on the bounce house. Then check the circuit breaker to see if it has tripped. If the circuit breaker has tripped, try to identify and isolate any other equipment from the circuit before resetting the breaker.
Q: How much electricity do I need?
A: Our inflatables are inflated using enclosed electric blower units that are powered by a standard 110 volt, 20 AMP, three-prong electrical outlet. Each blower draws roughly 9-10 Amps (1,000 -1,100w) and the bigger units use multiple blowers. Electricity is needed within 100 feet of the inflatable. These motors run constantly to keep the unit inflated so constant ample power will be required.
Other event equipment should not be placed on the same power source. The blower units are powered by a standard 110 volt, 20 AMP, three-prong electrical outlet. Each machine requires between 7-11 Amps (900-1300w).
A generator may be used to power the units if sufficient outlets/power is not available.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered, or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If. however, damage occurs due to failure to follow our safety rules or negligence (ie. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc, which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have questions? Call 678-948-JUMP/5867 or email firstname.lastname@example.org