General Operating Procedures

If possible, the inflatable should be staked in the ground for safety. We use 18-30" stakes. If staking is not possible, weights will be required instead of stakes.

Location set-up and surface conditions are the responsibility of the customer, and must be clarified upon placing a reservation.

Once the location has been decided, we will not modify it once en route to the event.

Customers are responsible for locating and informing Jitterbug Crews of any underground sprinklers, cabling and/or utilities.

Customers can call for information regarding utility locations by dialing 811, 48-72 hours before the event.

A flat surface is required for Inflatable setup. The surface can be grass, pavement, or indoors.

Location should be clear of obstacles, within the sight line of parents, and clear of any trees or power lines.

Once the inflatables or slides have been set up and secured, the customer may NOT move them to a different location (ie. from back yard to front yard or side yard, etc). Moving equipment will void any insurance coverages.

Yes, with proper permitting. The customer will be responsible for securing permission and/or permits for rental equipment placed in parks or other public locations. Location Staff may require proof of insurance. Certificates of Insurance should be requested at least 3 business days prior to the event from the Jitterbug office.

Each inflatable has a maximum weight limit and occupant capacity listed on the safety information panel typically near the entrance of the unit. The rental agreement and rules for operation will be discussed with you at time of delivery and will review the number of users allowed on the equipment.

Adult supervision is required at all times for safe operation of any inflatable unit.

Typical Limits:
Basic Jumpers 6-8 Kids (800 lbs)
Combo Units 8-10 Kids (1000 lbs)
Obstacle Courses/Dual Lane Slides 2 Kids at a time.

Immediately call us at 678-948-JUMP (5867) with any concerns regarding personnel or equipment. In case of a emergency, dial 911.

Power failure is the primary source of inflatable failures.

-Check the plugs, is the connection loose? Did someone trip it out of place?

-Is the Blower Motor still in the on position?

-Check the circuit breaker to see if it has tripped. If the circuit breaker has tripped, try to identify and isolate any other equipment from the circuit before resetting the breaker.

-Immediately remove any persons playing in or on the inflatable during a power failure.

Our inflatables are inflated using enclosed electric blower units that are powered by a standard 110 volt, 15-20 AMP, three-prong electrical outlet.

Each blower draws roughly 9-10 Amps (1,000 -1,100w). Larger units may require multiple blowers or higher horsepower equipment.

Electricity is needed within 100 feet of the inflatable. These motors run constantly to keep the unit inflated so constant ample power will be required.

Other event equipment should not be placed on the same power source. The blower units are powered by a standard 110 volt, 20 AMP, three-prong electrical outlet. Each machine requires between 7-11 Amps (900-1,300w).

A generator may be used to power the units if sufficient outlets/power is not available.

Yes, our rentals are constructed with quality and safety in mind! All units are constructed from commercial grade vinyl, with double stitching and are fire retardant.

Units are routinely sanitized beyond normal cleaning with an anti-bacterial/anti-microbial solution for additional protection.

We are committed to making sure you have a clean, healthy, and safe rental experience.

You will have an opportunity to inspect equipment at time of setup.

Our crews can and may need to clean equipment on site as logistics, travel factors (gravel or dirt roads) and weather can impact equipment condition.

While the inflatable is being played on you will need to run the blower motor constantly.

While not in use, the inflatable motor may be turned off to save electricity or prevent children from playing on an unsupervised inflatable. (Unplug it too for extra safety)

Units typically take less than 5 minutes to fully inflate.

If the unit if left overnight, it will need to be turned off after play is done. Motors have an on/off switch on each unit.

We require and add a 4% damage waiver charge to each inflatable order. This covers incidental damage to our inflatables in your care.

The Damage Waiver does not cover damage caused by vandalism, theft, misuse or failure to follow safety rules. For example leaving an inflatable turned on in wind conditions over 20 mph.

Please call our office number (678-948-5867) anytime if you have any questions, issues, or concerns regarding your rental equipment.

Equipment pick ups requiring Jitterbug staff to pick up after 9 pm will incur a $50-150$ charge depending on item rented.

Example, we have to pick up your wedding dishware at the venue by midnight because another wedding has the property in the morning.

Customers can avoid after hour charges by returning the equipment to our warehouse the next day themselves (not always applicable) or working with the venue to allow Jitterbug to pick up items the following morning.

Large Tents are typically setup on Fridays and picked up on Mondays. Weekend pickup is available at overtime rates.

Deposits are not required on Inflatable Only orders. Orders with add ons like table and chairs may require a 25% non refundable deposit.

Inflatable orders over $1000 may require a 25% deposit. Exceptions such as school orders apply so please call our office to discuss.

Jitterbug reserves the right to request valid identification from any customer at time of delivery. We also reserve the right to make photographs of the identification, place of rental, and customers renting equipment.

Yes, we have trained Event Specialists that can monitor our inflatables during your event.

Please see Add On Services to book attendants for your event.

Jitterbug carries Workers Compensation Coverage on all it's employees. Certificate of coverage available upon request.