Equipment Rental Policy - Safety is Our Goal!

Rental Process Expectations

All inflatable orders pre-paid online by credit card will be refunded in full minus a 3% administrative fee when order is cancelled within the cancellation period.

Cancellation Periods:
-Inflatables must be cancelled by 830am the morning of the event.

-Orders requiring a deposit (Tent and Wedding Orders) must be cancelled 5 days prior to the event to receive any refund. Note the 25% down payment/deposit to hold the order is non-refundable per the rental contract .

Once equipment has been setup at location, we do not offer refunds for any reason including weather. If there is an equipment issue we will do our best to fix it, replace it with comparable equipment or give you store credit towards a future event
Safety is our main goal! Jitterbug Party Rentals LLC reserves the right to refuse setup and has the option to remove equipment early at any event that has the potential to cause damage to our equipment and/or event attendees.

Jitterbug's Chief Party Officer holds an Advanced Inflatable Safety Operations Certification from the Safe Inflatable Operators Training Organization. (2018)
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