Equipment Rental Policy - Safety is Our Goal!

Rental Process Expectations

We prefer to offer a rain-check for your paid event if there is a need to cancel or reschedule. Rain-checks are good for up to one year as a credit towards future orders.

All inflatable orders pre-paid online by credit card can be refunded minus a 3% administrative fee and any deposit if required when order is cancelled within the cancellation period. Deposits on orders requiring a 25% Deposit are not refundable.

Cancellation Periods:
-Inflatables must be cancelled by 8:00am the morning of the event.

-Orders requiring a deposit (Tent and Wedding Orders) must be cancelled 5 days prior to the event to receive any refund. Note the 25% down payment/deposit to hold the order is non-refundable per the rental contract.

Once equipment has been setup at location, we do not offer refunds for any reason including weather. If there is an equipment issue we will do our best to fix it, replace it with comparable equipment or give you store credit towards a future event
Cancellations on inflatables, dunk tanks, tables/chairs, and concessions can be made up to 7:30am on the morning of your rental. Once we leave our warehouse for your scheduled delivery, a $50 charge will be applied to any cancellations. Please don't wait until the last minute!

Tent and Wedding orders must be cancelled within the cancellation period (5 days prior to event) or payment in full will be run on your credit card, whether or not you hold your event.

In the event weather and/or environmental conditions become unacceptable, we will confirm with you the status of your delivery.

If weather or environmental conditions are affecting the site conditions, it is the customer's responsibility to communicate these site conditions prior to delivery, as the weather in our local area may not be experiencing the same weather conditions.

The 25% down payment on inflatable, tent and wedding orders goes towards reserving your equipment, administrative time, vendor deposits, and event planning.

DOWN PAYMENTS ARE NOT REFUNDABLE!
We do add a 4% Damage Waiver Fee to each party rental. This waiver covers our customers from any incidental damage that may occur to our equipment while in their care. It does not cover cleaning costs, theft or vandalism.

Typical repair rates are $100 per hour with a 3 hour minimum plus travel charges.


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