Rental Process Expectations

You will receive an email confirmation order from booking@jitterbugpartyrentals.com immediately after placing your order online, or once the order is input by our staff. If you did not get an email within 5 minutes, your order is not reserved. Call our office to activate your order.

Another email reminder will be sent to the email address on file four (4) days prior to your event reminding you the event is coming up with tips on preparing the area for our equipment and a reminder to sign your contract.

The day prior to your event you will receive a final email reminder to pay online now or simply pay your driver at time of delivery. (Weddings and Corporate Events differ)

Finally the evening prior to your event you'll receive a phone call or automated text message with a delivery time window estimate. Simply call us back if any changes are required.

Delivery typically occurs 1-4 hours prior to your event time or the day prior for wedding rentals. We have multiple customers requesting setup at the same time in different cities. We use logistics software to plan our routes efficiently and to get every customer setup on time.

En route, we will only call or text if the delivery time has changed from the time given to you by email or phone call the night prior.

Sometimes you'll get a call the day prior to your scheduled delivery asking if we can setup that day. There is no extra charge to you when this occurs. Payment is still due on delivery if early.

Pick Ups:

We typically like to pick up equipment in daylight hours. If your party end time is after sunset we may leave equipment at your location overnight with your permission. You are still responsible for the security of the equipment until it's picked up.

We typically set expectations at delivery of pick up time windows. Pick up can occur from the end of contract time to a few hours later depending on logistics for the day.

No one has to be present for pick up if the equipment is in a secure location and accessible to our crew; however, you are responsible for the equipment until we pick up.

Please make sure dogs are kept in the house if you will not be present for pick up.

Our crew will only call for pick up if the pick up will occur later than the time discussed at delivery. You are free to call our office anytime with questions.

Payment:

Payment in full is due at time of delivery before we can setup, unless you have paid online by credit card or called our office with your credit card prior to delivery. We do not invoice. Business check, Credit Card or Cash Only.

Customers electing to prepay online will be issued store credit good for up to one year from the date of their cancelled event as outlined in our check out process online.

Refunds:

Once equipment has been setup we do not offer refunds for any reason including weather.

If there is an equipment issue we will do our best to fix it, replace it with comparable equipment, or give you partial store credit towards a future event.

For orders with tent, linens, flatware, stemware, and certain chairs or tables - see the Terms & Conditions sent with the order outlining the refund policy.

Store credit

Any monetary credit will be in the form of in-store credit/rain check applied to future rentals good for up to 1 year from date of cancellation.

Cancellations

Inflatable Rentals:

For inflatable rentals, cancellations can be made up to 7am the day of your delivery. Please give us as much advance notice as possible. No refunds or cancellations will be given once equipment has been setup/delivered.

Once we have left the warehouse with your order, a $50 fee will be applied to any cancellation prior to setup.

In the event weather and/or environmental conditions become unacceptable, we will confirm with you the status of your delivery. If weather or environmental conditions are affecting the site conditions, it is the customer's responsibility to communicate these site conditions prior to delivery, as the weather in our local area may not be experiencing the same weather conditions. We will be monitoring the weather in delivery locations as well.

Orders with tent, linens, flatware, stemware, and certain chairs or tables will need to adhere to the Contract Terms & Conditions sent with the order outlining the cancellation policy. These must be cancelled within the cancellation period noted on the Terms & Conditions, or payment in full will be run on your credit card, whether or not you hold your event. Cancellations must be made 7 days prior to your contracted event for any refunds minus the deposit.

Once equipment is delivered or setup, payment in full is required. Cancellations or refunds cannot be made on delivered or setup equipment.

We accept all major forms of Credit Cards for online payment. Some orders qualify for payment at time of delivery with our drivers who can also accept credit cards as a form of payment.

Online orders processed with a credit card for deposits have the option to opt in or out of automatically paying the balance 48hrs prior to the event. 

Credit Card Security Policy
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commercial transactions. It encrypts all your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Inclement Weather

For the safety of our equipment and personnel, we do not recommend setup of equipment under the following conditions:

Local rain forecast above 60%
Snow/ice
High winds(15mph or higher)
Muddy conditions
Temperatures below 40 degrees


We recommend that you always have a plan B such as an alternate indoor location for your event such as a church, school or local gym or a Parks 'n Rec indoor facility. Keep in mind, ceilings must be 14-20' high to accommodate inflatables.

We will work with you to reschedule your rentals if you or our company have to cancel set up due to environmental and/or weather conditions; Once equipment has been setup, no refunds or in-store credit will be issued solely due to environmental and/or weather conditions.

More on our Inflatable Rain Policy: In the event of rain, Jitterbug Party Rentals policy is that a customer can cancel an inflatable delivery with no charge ahead of delivery. (deposits or any payments are held for one year and can be used on future rentals. No Refund will be made for prepaid rentals)

If the customer elects to accept the unit(s) as scheduled, earlier than, or later than originally rented, they understand that there is no refund due to weather.

If the inflatable gets wet during your rental it will accumulate water during rain (it will bubble at the seams, this is normal). Leave units up during rain to drain faster only if there are no winds, deflate if windy. After the weather passes, have an adult or teen go inside the unit with a towel and dry out the unit, resume play after its ready for use again. Please leave units inflated to dry further until the crew arrives for pick up.

Liability/Insurance/Safety

Jitterbug Party Rentals LLC. is insured for our mutual benefit. You can ask for a copy of our Certificate of Insurance if required for your event. Upon delivery, your signature will be required on our Equipment Rental Agreement and Release & Assumption of Risk as well as our Safety Operations Sheet. In certain instances, additional Waivers of Liability may be required for participants. Please download and/or review these documents prior to your event and contact us with any questions. In addition, please review the Operating Procedures and Safety Information on our website.

Safety
Safety is our main goal! Jitterbug Party Rentals LLC reserves the right to refuse setup and has the option to remove equipment early at any event that has the potential to cause damage to our equipment and/or event attendees.